Frequently Asked Questions
05/03/2016++Will I be able to still see my same doctors?
++Can I go to the same pharmacy I always used?
++Will I get a new card in the mail from Trusted?
A new card will be mailed out to you with your PCP on it, within 7-10-days after enrollment.
++If I lose my id card how do I get a new one?
Call Member Services at 202-821-1100 to request a new one, it will be to you in 7-10 business days.
++How can I get transportation to and from my appointments?
DC Healthy Family Medicaid members may call MTM at 855-824-5693 3 days before your appointment to get transportation.
++What if I want to change my doctor?
You need to call Member Services at 202-821-1100 so they can help you with getting a new PCP.