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After you have chosen your Primary Care Provider

Reporting Discrimination Complaints

Trusted practitioners and providers must promptly address all complaints of discrimination or lack of access by individuals with disabilities. Complaints must be reported to Trusted as soon as reasonably possible after the complaint is received. In no case should the report be made more than seven (7) business days after receipt.

Please report complaints in writing to:

Trusted Health Plans, Inc.
Attention: Grievance Coordinator
1100 New Jersey Ave., SE Ste. 840
Washington, DC 20003
Or Call (202) 821-1100 or (855) 872-1852


Appeals

Trusted Health Plan offers three types of Appeals: Expedited Appeal, Immediate Appeal and Standard Appeal A member, memberís representative, attending physician/practitioner or facility, may request appeals. The appeal may be initiated by a verbal or written request; however, Trusted prefers that verbal requests be followed by a written request for proper documentation.

Submit written appeals to:

Trusted Health Plans, Inc.
Attention: Appeals Coordinator
1100 New Jersey Ave., SE Ste. 840
Washington, DC 20003
Or Call (202) 821-1100 or (855) 872-1852

TRUSTED Health Plan (THP)

Your Local Washington D.C.
Managed Care Organization (MCO)

Call Member Services

(202) 821-1100

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