alliance members

alliance members

Important Numbers

Get Connected with Your Health Care Services

Member Services 24/7 is (202) 821-1100 and the toll free number is (855) 872-1852.
Need Who to Call Numbers Hours
For Questions About Trusted Health Plan, District of Columbia call: Member Services (202) 821-1100
(855) 326-4831
8:00am-5:30pm Monday-Friday
TTY/TDD Member Services (202) 821-1152 8:00am-5:30pm Monday-Friday
If you need care after your doctor’s office closes or have a question you need to ask a nurse call: Nurse Helpline (855) 872-1852 24 hours a day,
7 days a week
TTY/TDD Nurse Helpline
(202) 821-1152
After Hours dial 711
for TTY Assistance calling
(855) 872-1852
24 hours a day,
7 days a week
If you need mental health care or have a mental health question call: Your PCP’s Office  
Nurse Helpline (855) 481-7041 24 hours a day,
7 days a week
DC Department of Mental Health Hotline (888) 793-4357 24 hours a day,
7 days a week
If you need to see a doctor within 24 hours (“Urgent Care”) call:
Your PCP’s Office  
Nurse Helpline (855) 481-7041 24 hours a day,
7 days a week
If you need someone who speaks your language or if you are Hearing Impaired, call: Member Services 8:00am-5:30pm Monday-Friday
TTY/TDD Member Services (202) 821-1152 8:00am-5:30pm Monday-Friday
For dental questions: DentaQuest (855) 418-1620 8:00am-5:30pm Monday-Friday
For vision questions: EyeQuest (855) 418-1620 8:00am-5:30pm Monday-Friday
FOR AN EMERGENCY, DIAL 911 OR GO TO YOUR NEAREST EMERGENCY ROOM
Trusted Health Plan, District of Columbia

Your Local Washington D.C.
Managed Care Organization (MCO)

Call Member Services

(202) 821-1100

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