Using Your Primary Care Provider

Using Your Primary Care Provider

After you have chosen your Primary Care Provider

After you have chosen your Primary Care Provider, you must call the PCP office first when you need care.

When You Make an Appointment

  • Have your member ID card and be ready to take notes.
  • Call your PCP's office. You can find the phone number on the front of your Member ID card or in the THP Provider Directory.
  • Tell the office person that you are a TRUSTED HP Member and that you want to make an appointment with your Doctor.
  • Tell the person why you need an appointment.
  • Write down the date and time of the appointment.
  • Always take a list of any medications you are taking, including over-the-counter drugs.

If Your PCP's Office is Closed

If you cannot wait until the office is open, call the office number on the front of your ID card and leave a message with the person that answers.

You can also always speak to a nurse at the Nurse Call Line 24 hours a day; 7 days a week.

855-872-1852

Out of Town Care

  • Emergencies: If you have an emergency while traveling out of town, go to the nearest emergency room (ER), hospital, etc. to receive emergency treatment. At the emergency room, have the ER staff contact your PCP. Member Services should also be contacted as soon as you are able.
  • Prescriptions: Most prescriptions can be filled at national chain pharmacies. If you have any questions about a pharmacy or prescription check the Pharmacy Locator or contact the 24 hour pharmacy hotline at 855-323-4588. You may also contact Member Services 202-821-1100 or 855-872-1852 during business hours.
  • Routine and Specialty Care: If you are out of town and need routine or specialist care, you must call THP Member Services for approval. Any services provided without prior approval from THP will have to be paid by you.
TRUSTED Health Plan (THP)

Your Local Washington D.C.
Managed Care Organization (MCO)

Call Member Services

(202) 821-1100

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