Important Numbers

Important Numbers

Get Connected with Your Health Care Services

Member Services 24/7 is (202) 821-1100 and the toll free number is (855) 872-1852.

Get Connected with Your Health Care Services
Need Who to Call Numbers Hours

For Questions About Trusted call:

Member Services ((202) 821-1100 OR
(855) 855-326-4831
8:00am-5:30pm
Monday-Friday
TTY/TDD Member Services 711 8:00am-5:30pm
Monday-Friday

If you need care after your doctor's office closes or have a question you need to ask a nurse call:

Nurse Helpline (855) 872-1852
(toll free)
24 hours a day,
7 days a week
TTY/TDD Nurse Helpline After Hours dial 711
For TTY Assistance calling
(855)-872-1852
24 hours a day,
7 days a week

If you need mental health care or have a mental health question call:

Your PCP's Office (fill in your PCP's information here)
Nurse Helpline (855) 481-7041 (toll free) 24 hours a day,
7 days a week
DC Department of Mental Health Hotline (888) 793-4357 24 hours a day,
7 days a week

If you need to see a doctor within 24 hours ("Urgent Care") call:

Your PCP's Office (fill in your PCP's information here)
Nurse Helpline (855) 872-1852 (toll free) 24 hours a day,
7 days a week

If you need someone who speaks your language or if you are Hearing Impaired, call:

Member Services (202) 821-1100 OR
(855) 326-4831 (toll free)
8:00am-5:30pm
Monday-Friday
TTY/TDD Member Services 711 8:00am-5:30pm
Monday-Friday

If you need a ride to an Appointment, call:

MTM (855) 824-5693 24 hours a day,
7 days a week

For dental questions:

Avesis (833) 554-1011 8:00am-5:30pm
Monday-Friday

For vision questions:

Avesis (833) 554-1011 8:00am-5:30pm
Monday-Friday

FOR AN EMERGENCY,
DIAL 911 OR GO TO YOUR NEAREST EMERGENCY ROOM

Trusted Health Plan, District of Columbia

Your Local Washington D.C.
Managed Care Organization (MCO)

Call Member Services

(202) 821-1100

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