Important Numbers

Important Numbers

Get Connected with Your Health Care Services

Member Services 24/7 is (202) 821-1100 and the toll free number is (855) 872-1852.

Get Connected with Your Health Care Services
Need Who to Call Numbers Hours

For Questions About Trusted call:

Member Services (202) 821-1100 OR
(855) 855-326-4831
8:00am-5:30pm
Monday-Friday
TTY/TDD Member Services 711 8:00am-5:30pm
Monday-Friday

If you need care after your doctor's office closes or have a question you need to ask a nurse call:

Nurse Helpline (855) 872-1852
(toll free)
24 hours a day,
7 days a week
TTY/TDD Nurse Helpline After Hours dial 711
For TTY Assistance calling
(855)-872-1852
24 hours a day,
7 days a week

If you need mental health care or have a mental health question call:

Your PCP's Office (fill in your PCP's information here)
Nurse Helpline (855) 481-7041 (toll free) 24 hours a day,
7 days a week
DC Department of Mental Health Hotline (888) 793-4357 24 hours a day,
7 days a week

If you need to see a doctor within 24 hours ("Urgent Care") call:

Your PCP's Office (fill in your PCP's information here)
Nurse Helpline (855) 872-1852 (toll free) 24 hours a day,
7 days a week

If you need someone who speaks your language or if you are Hearing Impaired, call:

Member Services (202) 821-1100 OR
(855) 326-4831 (toll free)
8:00am-5:30pm
Monday-Friday
TTY/TDD Member Services 711 8:00am-5:30pm
Monday-Friday

If you need a ride to an Appointment, call:

MTM (855) 824-5693 24 hours a day,
7 days a week

For dental questions:

Avesis (833) 554-1011 8:00am-5:30pm
Monday-Friday

For vision questions:

Avesis (833) 554-1011 8:00am-5:30pm
Monday-Friday

FOR AN EMERGENCY,
DIAL 911 OR GO TO YOUR NEAREST EMERGENCY ROOM

TRUSTED Health Plan (THP)

Your Local Washington D.C.
Managed Care Organization (MCO)

Call Member Services

(202) 821-1100

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