Pharmacies and Prescriptions

Pharmacies and Prescriptions

Learn more about your Medicaid Pharmacy Benefits

Learn more about your Medicaid Pharmacy Benefits

A pharmacy is where you pick up your medications. Whenever your provider gives you a prescription, you must go to a pharmacy listed on the Trusted HP network. Please refer to our pharmacy directory.

If you have not yet received a new ID card and need to pick up or refill a prescription, have the pharmacy call Member Services at (202) 821-1100 or (855) 326-4831 to look up your ID number.

To get a prescription filled:

  • Choose a pharmacy listed on the Trusted HP network. We recommend that you choose a Pharmacy that is close to your home or place of work. Give the Pharmacist the prescription along with your Trusted HP Member ID Card.
  • If you need assistance, please call Member Services at (202) 821-1100, toll free (855) 326-4831
    or TTY (202) 821-1152.
  • In some occasions your doctor may need to get permission from TrustedHP for a drug that is not on the Trusted HP formulary.
  • If at any time you need to get a prescription filled and the Trusted HP network pharmacy is closed, contact the 24 hour Pharmacy hotline at (855) 323-4588 or Trusted HP Member Services at (202) 821-1100, toll free (855) 326-4831 or TTY (202) 821-1152 to obtain permission to get your medication at an out of network pharmacy.

Useful pharmacy/ prescription links:

Abarca Member Portal

Drug Information:

You can find information on drug-drug interactions, common side effects and significant risks in the Abarca Rx Member Portal.  

Click the button below to access the portal. If this is your first time visiting the portal, you will need to "Register" first. When the User Screen appears Click the "Register" button at the bottom left side of the box.  You will need to have the following information to Register to the site.

  • First and Last Name
  • Email Address
  • Last 4 digits of your SSN (Optional For Minors)
  • Member ID
  • Health Plan (Trusted)
  • Birth Date

When you register, you will create a Username and Password.  Remember to write down this information, so you can access the portal again.

The portal will display all of your current medications.  Clicking on the medication will bring up an alert if there are any drug-drug interactions.

Abarca Rx Member Portal

Exceptions to the Formulary:

If you and/or your provider believe that you need a medication not on the THP Formulary 

Formulary Exception Request
  • First Name*
  • Last Name*
  • Member ID*
  • Caregiver/ Guardian Name*(optional)
  • Contact Information
  • Address 1*
  • Address 2*
  • City*
  • State*select your state
  • Zip Code*
  • Provider
  • Provider Name*
  • Provider Phone*(optional)
  • Medication Information
  • Medication Requesting*
  • Reason for Request*
  • 16

to start the exception request process with the THP Clinical Pharmacist.  

Trusted Health Plan, District of Columbia

Your Local Washington D.C.
Managed Care Organization (MCO)

Call Member Services

(202) 821-1100

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